Privacy Policy

Effective date: September 30, 2026 · MissedCallPayback, [email protected]

1. What we collect

• Your business information: business name, contact name, email, phone number, payment details (processed by Stripe — we never store your full card number), and account settings.
• Your callers' information: the phone number of callers to your business line who reach our missed-call service, the fact and time of the missed call, the text-back conversation, and any job details the caller chooses to share (e.g. name, address, what they need).
• Service data: delivery logs, message status, and error reports needed to run the service.

2. How we use it

To answer and text back your missed calls on your behalf, forward conversations to you, register your number with carriers (A2P 10DLC compliance), bill your subscription, and support you. We do not sell your data or your callers' data, and we do not use it to market third-party products.

3. Who we share it with

Only the providers needed to run the service: our messaging/CRM platform (GoHighLevel), telephony carriers and compliance registries, our payment processor (Stripe), and infrastructure providers. Each receives only what it needs. We may disclose data if legally required.

4. Caller opt-out

Callers who receive a text from the service can reply STOP to opt out at any time; opt-outs are honored automatically and stop further texts. Callers can also ask us (or you) to delete their conversation data.

5. Retention and security

Caller conversations are kept while your account is active and for a reasonable period after, then deleted on request or per routine cleanup. Data is transmitted encrypted (TLS) and access is limited to the team operating the service.

6. Your choices

You can access, correct, or export your account data, and cancel the service anytime in one click. After cancellation, we delete business data within 30 days unless law requires retention. Privacy questions: [email protected].