Terms of Service

Effective date: September 30, 2026 · MissedCallPayback ("we", "us"), [email protected]

1. The service

MissedCallPayback is a done-for-you service: when a call to your business phone number goes unanswered, we answer it and text the caller back on your behalf, and forward the conversation to you. Setup is handled by us. The service runs on third-party platforms (including GoHighLevel and telephony carriers) — you may need to grant us access to your phone system or connect a number we provision for you.

2. Trial, billing, cancellation

• 14-day free trial. You are not charged during the trial. Cancel inside the trial and you pay $0.
• After the trial: $97/month, billed to your payment method automatically each month.
• Cancel anytime in one click from your account — no contracts, no cancellation calls. Cancellation stops future billing immediately; you keep access through the end of the paid month.
• The base plan includes the fixed delivery of the service. Metered usage beyond normal texting volumes (e.g. voice-AI minutes, messaging-carrier fees) is quoted and agreed with you separately before it is billed.

3. What we need from you

Accurate business information (including a valid business phone number and contact details) and timely access/consents needed to set up texting on your number. US texting requires carrier registration (A2P 10DLC); we handle the registration using your business details, and approval timing is set by the carriers, not us.

4. Honest expectations

Industry research suggests a large share of calls to small businesses go unanswered, and fast responses convert better. We do not guarantee any specific number of recovered jobs, bookings, or revenue — results depend on your call volume, your industry, and your follow-up. Nothing in our marketing is a promise of particular income.

5. Your callers and messaging consent

When you use the service, your missed callers receive a text message related to the call they placed to your business. You are responsible for the lawfulness of contacting your callers in your jurisdiction. Callers can opt out of texts at any time (reply STOP), and opt-out requests are honored automatically.

6. Acceptable use

You may not use the service for unlawful, harassing, deceptive, or spam messaging, or in violation of carrier or platform policies. We may suspend the service for violations that put our carrier registrations at risk, with notice where practicable.

7. Liability

The service is provided "as is". To the maximum extent permitted by law, our total liability to you is limited to the amounts you paid us in the three months before the claim. We are not liable for indirect or consequential losses (lost profits, lost jobs) or for outages caused by third-party carriers or platforms.

8. Changes and contact

We may update these terms; material changes are emailed to your account contact. Questions: [email protected] — we answer in writing, fast.